Hi all,
Just wanted to alert the community to a 'beware' of the bait & switch & also of the bait & then not have the item advertised that has been going on a bit lately at your local Best Buy. It has happened to me now on more than 1 occasion here in San Antonio & I'm sure it is also going on elsewhere as well. First, it was a Targus chill pad that they advertised & pictured in their Sunday ad & then try to slip in a different one when you got to the store. What made it even worse was that all they did was try to blame the substitution on the manufacturer sending the wrong one & on & on. Nothing but making excuses & passing the buck was all I heard. Of course the manufacturer was not there to dispute Best Buy's claim & even though the manufacturer did not place the ad, that doesn't matter, they were still to blame. Then, Best Buy had a laptop they advertised & when you got to the store they said that they had already run out, but I have this one over here...yeah, we all know how that goes. For this & other reasons I, myself, will no longer be taking my business to Best Buy because of this sorry practice & this sorry experience which was made even worse when I caught them in it & by how they responded to it by making excuses. passing the buck, & by blaming the manufacturer who had nothing to do with placing the ad, stocking the shelves, or handling the situation. To not fess up & to not stand up & accept the responsibility for the situation has made Best Buy look even lower in my eyes. No wonder as to why they are hurting financially these days if this is how they treat their customers & address problems that they themselves created.
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