Downloading problems. I have just recently purchased a roland AT60SL 0rgan (thru your agents here

Question

I have just recently purchased a roland AT60SL 0rgan (thru your agents here in Brisbane Australia) However in recording my songs to the 3 1/2 inch floppy disc, I find that it is completely incompatable with Windows XP as it refuses to respond to down loading to the music foldersCan you help with this problem? I assume that this is a problem to be answered by Roland at no additional cost to me, as it relates to a purchased item.