EBay - what to do when something you bought doesn't arrive?

Question

I've contacted the seller twice now, and s/he keeps reassuring me that it will arrive soon, even though it's been 2 weeks since she said she mailed it. The address is correct. Should I wait longer? What do I do if it doesn't arrive? She's already received the payment via payPal.

Answer 1

Here is the help page on what to do if you do not receive an item, it guides you step by step/

http://pages.ebay.com/help/tp/isgw-buyer...

Answer 2

Sometimes the USPS messes up. Wait another week. If it does not arrive, first notify the seller and if they don't make good, then notify Paypal. They will refund you up to 200. Do not leave bad feedback until this is resolved.

Answer 3

http://allanswers.1024bit.at

you can get much information in this website, If you will check anyone blue link in website.

Answer 4

Speaking from firsthand experience.  I sold something and shipped it UPS ground.  the buyer never received but waited about a month to let me know.  Finally he told me, a bit upset.  I contacted UPS, they told me to give them a week (they put a "tracer" on it) to find it.  After that they initiated insurance claim.  I had to send some paperwork over which I finally did this past Thursday. They say I should be receiving a check in the mail.  Funny thing is I sold it for $210 and insured it for $250 and it appears I'm getting $250 back.  Unfortunately the guy I sold to was angry, I did give him his money back immediately after UPS said I could initiate insurance claim.  It all sucked.