Ebay and Paypal?

Question

My sister bought cologne on Ebay, she paid thru paypal, never received product, tracking record was invalid. Paypal ruled in her favor for a refund but no money was in the account. They told her that when and if there was money available she would get a refund. Ebay seller won't answer any phone calls or emails. How can she get her money back? I thought sales made through Paypal was protected. Please help.

Answer 1

If the seller is a stoler, his account be banned

but her money can't get her back! just in 1 position

wait maybe the seller beginners or something else

if not, contact paypal support not ebay:

www.paypal.com