Email keeps crashing Microsoft Outlook?

Question

my parents have an email set up on outlook, and whenever they open the program, it sends them the same email again, and as soon as they receive it, it crashes Outlook. any idea on how to get rid of it?

Answer 1

Use your email provider's webmail function to delete the email.

Open a web browser and access email that way instead of using outlook.  (Like you would do if you were on vacation or at an internet cafe.)  Then find the email and delete it.  Now it won't try to download to the computer and crash outlook.

If you don't know how to login to your email account's webmail, go to their website and look at the email help, or call their tech support.