Embroidery. After starting a embroidery design, clipping the thread, the needle takes about six

Question

After starting a embroidery design, clipping the thread, the needle takes about six strokes and the top thread breaks. Tracing the thread through the threading path, it very tight between the metal plates in the upper thread path behind the take up cover. With the embroidery module the upper thread tension is controled automatically. Any ideas as to how to correct this problem.Thanks