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Embroidery machine problem(s)

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When I select a design from a Fantasy card, machine does not respond to selection I chose........have followed directions in embroidery machine manual and in 7570 manual. Once I got desired selection, did a 'dry run', then tried to repeat process, and couldn't get design selected, i.e., if I chose selection # 21, # 15 (or some other number) would come up. HELP ! ! ! ! I'm losing my mind over this.

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