Fantom Fury Special Edition won't start when...

Question

I just got a Fantom Fury SE from my mother and can't get it to start at all. It was bought new by her father in law and she doesn't think it has been used that much, it is very clean. Anyway, when you plug it in it does nothing. She said it did get it started and then it went right back off and now it is dead. Any suggestions on how to fix????