Fault with my Laptop Acer 5610 series

Question

Hi

Actually hav got an Acer aspire 5613 AWLMi laptop from Saudia Arabia (Madina Al Munawara). Now I am facing a problem with regards to its recovery. As i can understand it has a perloaded vista in it, so as to get a format & a fresh copy instaled on it, doing all the requird option cant get it done. So cud ya pleez help me out with that.
My mail address is [e-mail]