Filing a consumer court regarding an online purcgase in India?

Question

Hello,

I had purchased a product of value less than Rs 5000 using an online shopping network. The supplier of the product is in New Delhi and I'm in Kerala India.

The product was received in the middle of October 2007 and shipped back in the same week and as of now May 2008 no replacement has been received despite a phone call to the supplier on 1st December 2007 who said he would ship the replacement.

Whats the process for filing cross country complaints with regards to products purchased online. http://icrpc.org/index.htm has some information, Is it the best recourse of action for me?

Answer 1

http://icrpc.org/index.htm  is a official web site of  "International Consumer Rights Protection Council" is a NGO, should certainly be tried.

You may also try following, forums also, for redressel / sorting out your problem,

Kerala State Consumer Redressel Forum.

and

Economic Offense Wing of Kerala Police.