Fire Magic won't lite. 2 weeks ago I installed a 36" Fire Magic Echelon with a searing station. It

Question

2 weeks ago I installed a 36" Fire Magic Echelon with a searing station. It is difficult to lit and sometimes wno't lite at all. It seems like it is out of gas, but the side station burns fine. The flame is weak and uneven. It has lit correctly and burned fine several times. Yesterday, however, it would not lite at all. I am not getting support from the vendor that installed it. Any ideas? Thanks