The machine does not appear to be taking in any water - it is our first time using it ever, and it would not finish the prime cycle, so we turned it off and started over, but it continues to not progress to actually returning any liquid. It makes noise as though it is taking in water, but the water level in the tank does not appear to change. I've checked the valve on the water reservoir, which appears to be functional (splashed water on myself when I manually depressed the valve) - not sure what else to try. It is a Keurig Platinum B70.
Tags: