For the woman's death from an inerrant 911 response, do you think the operator should have been fired?

Question

I think not; the procedures should be improved!! Is someone else immediately following up with the call? Should the operator be required to ask the caller to spell the street name? Why wasn't the street name cross-referenced with the city, as the two streets were clearly in different cities and zip codes? Also, is the street number possible on the street given? Surely, there is a check list!! Does the operator stay on the phone until the ambulance arrives?

The 911 operators do not get paid well enough already, and you fire them? What about you, manager? (Fulton County, Atlanta, Ga)

Answer 1

You basically ask alot of  rhetorical question and follow up with many smaller rhetorical questions and assumptions (surely there's a checklist!).  If you really want an answer, provide the facts of the case.

Answer 2

No, there is no such thing as a "checklist".  You put it into the CAD system and it may or may not validate as a valid address.

Even with an article to reference too, we would only have the "facts" that the reporter was able to gather.  So we'll never have all of the info.  From my understanding, she was a trouble employee with an EXTENSIVE history of reprimands and getting in trouble, this was just the straw that broke the camels back.  And the Director of the 911 center was re-assigned to another department.

Whether or not she deserved to be fired is up to speculation and monday morning quarterbacking.

Answer 3

If the operator followed the procedures properly, it's not her fault.  

Answer 4

What incident are you talking about? Do you have an article link?