Question:

Frozen on hour glass mp4 player

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i have one of those glacier like mp4 player it was working ok than one day it froze on the hour glass i have tried short circuiting it but it keeps going back to the hour glass what do i do?

i just got this new mp3/mp4 player, and 2 weeks later i tried to turn it on but it only froze up with a blue screen with an hourglass in the middle, and when i put it in the computer, the computer doesn't recognize it anymore, i'm not a very technical person so i didn't do anything, what should i do? i don't want to replace it, please help me someone!

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