GNER in Leeds - Abuse we suffer from them?

Question

I was recently in Leeds and the first train of two was late and i was on a fixed ticket. I asked because of my epilepsy to confirm with York it was ok they said no. Other parts of GNER had called me a liar and i felt so offended and upset. Has anybody else had a bad experience of GNER in Leeds

Even if the staff are being paid **** wages we as customers dont need to be humilsted. Also any GNER staff in Leeds would be near to here from you

Answer 1

I'm not quite sure what your problem was.  Had you arranged to be met at York?  I once had a return ticket with pre-booked times, and I had to wait ages at Leeds because my meeting finished a lot earlier then expected.  Two security/rail people came to "check that I was OK" (they were very courteous) as I had been in the station for so long. But when I tried to show them my ticket they both hurried away saying they didn't need to see it.  Quite polite, on balance.  Not like Newcastle railway station where they throw everyone out around 11.30pm while they clean the station (totally off the point I know).  But surely if someone is attacked outside Newcastle station at this time they could sue GNER for failing to ensure the safety of their passengers.  I think I'll ask a question about this!

Answer 2

were you on your way to dining out in leeds?