Got any complaints about BT?

Question

I think bt rip me off and have a bad service..........thoughts and complaints on bt as a provider

Answer 1

I stopped using BT 9 years ago, when I was able to switch to a new company that had just started up in the UK, their service is excellent and I can talk to a person who speaks English at customer services, and I save money using their service.

Very recently there was a fault on the line, which I reported to my supplier, they called me back 5 times that day keeping me up to date with progress, they arranged for BT Openreach to fix the line the next day (Saturday) and called me back on the monday to check everything was back working properly. I bet BT wouldn't do that.

If you would like to know who I use get back to me by email.

Answer 2

Our landline broke after the big winter storms 2 years ago. We kept calling bt to fix it but all we ever got was "I'll connect you to my supervisor- one moment please." Eventually after 3 months bt finaly came and repaired it. They offered compensation but no much, £60. BT has the worst customer service hands down....