HELP PLEASE. COMPUTER VIRUSES?

Question

My computer keeps coming up with viruses and i keep getting a really slow internet connection; i found out its to do with my email account, how do i delete it? Please tell me otherwise my pc will break down.

Answer 1

You have been infected with some kind of malware. Unfortunately, if you find one infection, it is highly likely you have another one. A virus, trojan or worm are all different types of infections/malware and there are some great FREE programs that can help you.

First, clean up (delete) your cookies, temp files and temporary internet files. I prefer to use Ccleaner (available at www.filehippo.com) to do this, rather than the built-in DISK CLEANUP, as I feel it does a much more thorough job - for example, it will clean out the index files on your next reboot.

If you want to use Disk Cleanup, you can find it if you:

- Double-Click on My Computer to open it up

- RIGHT-click on your C: drive

- Choose PROPERTIES and then click on the DISK CLEANUP button

- When done, reboot your computer.

Delete these files daily or run Ccleaner every day right before you shut your computer down.

2 - You should also have a good anti-virus program to help protect your computer. AVG FREE is an excellent anti-virus program, which can be downloaded from www.download.com. You might also choose Avast or Avira, both also free programs from www.download.com.

3 -Since NONE of the anti-spyware/anti-adware programs are 100% accurate in finding and removing spyware, you need at least two programs which you will run one after the other, not at the same time.

There are three excellent free ones:

--Spybot, Search and Destroy

--Ad-Aware

--Spyware Blaster

All are available FREE from www.download.com

You will need to download, install, update (and IMMUNIZE in Spybot) and run them, one at a time. Be careful with the NAME of these programs - there are "look-alikes" with very similar names, that are in fact spyware themselves! Reboot after you install each one!

After this current infection is cleared up, be sure to run both of the above programs at least once a week if you are on the internet frequently and/or like to download music or files.

NOTE: Some infections prevent your from downloading the above programs. You may have to use a clean computer to download the programs and copy them to a thumb drive or CD. Then transfer the install files to the infected computer and run.

--Occasionally you will not be able to run these programs without being in SAFE MODE. To get there, reboot your computer and tap the F8 key, repeatedly until a menu comes up. You want to choose SAFE MODE WITH NETWORKING.

4 -You should also have a good firewall to help protect your computer. Zone Alarm makes a totally free version (watch you don't download the 30-day free trial of the paid version). You can download this from the manufacturer at www.zonelabs.com

Answer 2

try this utility

http://www.glaryutilities.com/

use a online email like yahoo or google

Answer 3

System recovery rarely saves your files and installed programs.  At best your files will be intact but the programs all have to be reinstalled, and I wouldn't count on it unless the words on the screen tell you how to save your files.

As to the virus problem, if you have an anti-virus, I suggest you make sure it has the latest virus definitions and run a scan with it in Safe Mode or Safe Mode with Networking.  Both often prevent malware from protecting itself.  If you don’t have one, many people here swear by AVG (it’s free).

I suggest you also download Ad-Aware 2008 and Spybot S&D (they’re free), install them, update them and run them. If any of the above (or any anti-malware, for that matter) doesn’t seem to be able to run properly or get rid of everything it reports finding, try running it again in Safe Mode.

Also, turn off System Restore to evict any copies of bad stuff that might be lurking there.  

To get into Safe Mode or Safe Mode with Networking:

1. Log out and reboot your machine.

2. When the machine starts the reboot sequence, press the F8 key repeatedly.

3. Select Safe Mode or Safe Mode with Networking from the resulting menu.

4. When the login screen comes up, log in as Administrator.  By default, Administrator has no password.

5. The machine will continue booting, but the Windows desktop will look different.  

6. When you're finished doing what you need to do, log out and reboot back into normal mode.

Note that even if the anti-malware programs get rid of the malware, they may not be able to reverse the effects.  Search the Web for possible fixes.

Update and run everything regularly, not just when you think you already have malware.

Good luck.

Answer 4

well that happened to me as well

stop going on your email

you could buy a firewall at best buy or somewhere similar

you could also take your computer to someone who can clear it all for about 200 and thats proably your best bet

and dosent circut city do a free computer check up

Answer 5

you have to buy something at best buy thats 90 bucks and u give them information and they do it for you without coming to your house and its guarenteed to work

Answer 6

If its with your email account related, be sure you aren't answering mails with "HIDDEN" spam. Friends and Family mailers could be passing on a spy ware virus to you through video, pics., and links. Be sure to scan all your mail attachments with an "ANTI-VIRUS" program before opening the mail. Buy Norton, its most preferred to stop viruses at all costs.  

Answer 7

do a system back date under start then accesseries n system tools delete all cookies n do a virus check if u no anti virus bulldog doin free trial

Answer 8

Next time you start up your computer pay attention to the bottom of the screen. It will tell you to press F9, F10, etc. for certain options. One is system recovery. For my computer it is F10 but it could be different for yours. Press the one for system recovery and it will guide you through it all. Afterwards your computer will have a clean slate with no viruses but your programs and content will stay intact.