HELP! Refund policy?

Question

Ok so I enrolled my daughter in a private homeschool(corrospondence) the policy said money back guarantee within 30 days of enrollment and they would ship my daughters school material in 7-10 days.Well its been more than a month since i enrolled her and we have not recieved anything.

We got really dissapointed so we decided we wanted our $500 down payment money back,but its now been 33 days.I called the 29th(before the full 30 days and left a voicemail at about 12 pm explaining my situation but never recieved a call from them until todaythe 3d.(which i missed because of work)

I will call them tomorrow,but I'm worried ...do you think they will NOT give us our money back because of this?I mean we havent recieved a thing in a month its ridiculous!

Answer 1

So called money back guarantees don't mean much. It has more to do with the quality of the goods rather than having actually received them.

Clearly the company is not 100% legit if you are still waiting. My advice is to keep a record of all your dealings with the company and contact the BBB and maybe even the attorney general. Essentially, they agreed to provide you a service that you paid for and by not providing said service, they are stealing.