HELP att dsl please help

Question

i have sbc dsl 763kb modem speedstream 5100 connected directly to the computer......residential

my modem has 5 lights power ethernet dsl internet activity....

the first 4 light are on solid...activity just blink

when i try to stream a video (like on youtube) or download it would work fine at the beginning then stop.I can see the buffering but it just stop dling at some point. When it stop i try to open a different browser but it wont load...internet has stopped but the lights are fine.....activity light also stop blinking......it would stay like this for awhile and then the activity light start blinking again and i have connection again....

i'm only able to use the internet for 1 or 2min and then it would stop / pause.....

i have tried on 2 different computer and both same thing. I've used this speed at my business before and it was fine. I've also had dsl on this line before and it was fine.Definitely not the computer, speed, or line. Help me !

i've also called them..they were of no help...gave me a ticket number so line tech check line it was fine and closed the ticket >.>

Answer 1

Make sure your computer is not downloading any Windows updates or anything else at the time you are watching you tube.

I think my DSL is basic but my download rate is at 1500K is yours correct?

do this:  press Start button and then RUN: and then type CMD and then hit enter a black screen comes up

Then type : ipconfig  then hit enter then you will see a list

look for the line that says : DEFAULT GATEWAY and write the number infront of it (should look something like this 192.144.1.252) and write the same number (with the dots between it) in your IE or Firefox address bar and hit enter.

Doing this it will take you to your Modem setup screen, try to restart your modem from that page once all the lights become active, close all the internet explorer or fire fox pages and run them again and test your YouTube movies.

Hope this helps

Answer 2

i had a similar problem. at&t office is swamped. they have so many customers and not enough supply to support everyone, so occasionally somebody gets cut off. i recomend switching an internet provider

Answer 3

You probably need a new modem. Your default gateway is 192.168.1.254 unless you have a router. if you're going to reset your modem, make sure you know your username and password. you can go to support.att.net and it has a place you can type your problem and it will tell you what to do.