I recently purchased an HP Pavillion dv6500 notebook, 1GB ram, Vista Premium, Intel Core Duo, 32-bit operating system. Ever since I first got it, it has been crashing when entering sleep mode. Basically, whenever I try to close the top of the laptop, the notebook does not enter into sleep mode (flashing power light). When I re-open the top of the notebook, I have to manually force power-off, then re-boot (unless it's been closed for a long time, then at a certain point, it just reboots itself, and the login screen is waiting for me when I open the notebook). I've been on the phone with HP customer service 7 times so far, and every time they've "fixed it", the problem has returned within a few days. They do manage to "fix" the problem at least temporarily (by flashing the bios, removing and re-installing difference devices, turning off hibernate mode, etc.), but the problem always comes back. If I can't find a permanent fix, I'm going to return the notebook, this is ridiculous. If someone could offer a suggestion that would work on a permanent basis I would be THRILLED.
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