Hard Reset. My phone is a moto q 9c,and i guess i had to many failed attemps at my password now it

Question

My phone is a moto q 9c,and i guess i had to many failed attemps at my password now it won't even let me enter a password. In the manual it says you can do a hard reset by holding down the center select key for 5 sec. while turning the phone on but its not working!!!