Has anyone disconnected form Vonage? I was on the phone for over an hour and still not sure it's disconnected.

Question

That was the last call. I've called several times haven't used it in almost a year and thought it was already disconnected. It's clear these agents are trained to keep you from disconnecting. It's unbelievable the tactics they use.

Answer 1

you will find out after you see your credit card statement! I bet they will continue charging  you.

yes....I have read your post with interest!!! and I feel for you .....!

so I will post a reply and some tips on HOW do deal with Vonage....and all the others too....!

1. most VoIP providers do not pro-rate when you cancel, so cancel around the 15th of the month...

2. VERY IMPORTANT....before you cancel....change your credit card with a virtual credit card number (you can get a temporary virtual CC number from almost any carrier...! I have Citibank CC and they give you a 30-6-90 day expiration date, you choose!! ( yes... its perfectly legal)

3. the next thing that will happen now, and thats the funny part....Vonage will contact you....asking for the payment....now!!! the ball is in your court.....you tell them that you can canceled 3 month ago.....and Vonage will reply no such knowledge of any one cancel your account!!! ( they are trained to say that)

4. this is the only way to deal with them.....they get what they deserve, and you are not out of your money!!

keep in mind that Vonage makes alot of money from disconnection .......cancellation fees and keeping ppl money from the credit cards!

Answer 2

I never had a problem and they refunded me everything I was due.  Are you being billed?

Answer 3

I did not have any trouble leaving Vonage...in fact they put a credit on my credit card for something like 100 dollars!  I only left because I couldn't get the phone modum to work with my wireless modum from the cable company.  I loved Vonage.