I was taken in by the Nike marketing machine recently and decided to buy a Nike Sportband, a clever gadget that allows me to compete against runners all over the world via the Nike web-site. Dismissed as a money-making ploy by my partner, I maintained it was a great idea. It cost me £40 and I have been able to enter, for free, a worldwide 10k race at the end of August. However, I've just taken delivery of my shiney new sportband and find I need special Nike shoes in order to use the sensor (aka pedometer).
This wasn't made clear at all and, as I don't want to go to more expense, I'd rather return the band and forget the whole idea. However I can't 'process my own refund' as advertised on their web-site as they can't find my order on their database - argh! - and I can't even log into my account online as a technical glitch prevents me from typing in the text boxes - argh argh! I just want my money back now, but I face an anonymous wall.
Has anyone else had similar experience?
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