Has anyone had a problem with being charged a large electricbill after being on a set budget account.

Question

i.e an account where one pays a set amount each month based on estimated usage .I am with N Power and they have billed me £1100 for a year of under estimating. They are saying we should Have phoned them with a phone reading...we did not know this. Now they want to cut us off... anyone else had dealings similar to this? What did you do? We have phoned energy watch , all they do is put us through to N Powers complaints dept. grrrrrrrrrrrrr

Answer 1

Common problem with power companies, I had a problem like this in reverse with Eastern Electricity, they put my business on a budget plan which I told them was way too much each month but they disagreed, after a nine month period they owed me about £750 which I asked them to give back, they said they could only adjust it on my future budget account so I had a massive row, cancelled the budget plan and finally got my money back. I am not a great fan of this type of plan.

Answer 2

mine wasnt to that extent,but i moved and thought i wouldnt have much of a bill but wow betide i had £410 outstanding ive paid direct debits for the past 4 yrs and direct debits did increase over time i was furious as they said my electric was set wrong whos fault was this i ask? not mine if they did their jobs right then i wouldnt have a bill i told them as its not my fault they can have £10 week and no more  the cheek of them!!!  by the way i was with npower ive now changed to southern electric  

Answer 3

yeh British gas over charged me I rang then a few times I was very rode on the phone serves them right then they sent me a court order I rang again this time very angry they apologised and said I don need to pay.