Has anyone had bad service from sky talk & broadband.?

Question

I thought it was a one off. I had probs with the reception on sky due to trees. The dish was fitted in winter when there were no leaves on the trees. Anyway after four months, 6 engineers later & a letter to Rupurt Mudoch, whos department sorted the problem out the following day, the dish was finally fitted on the chimmey. Now I have reception. Farther in law was on bt broadband. Switched to sky two months ago. Still can not access his E/Mails. Rang tech support who at first seemed able to deal with the problem. promised to ring back never did. After several more phone calls they have not sorted the problem. Even though BT was dearer my farther in law wishes he had never left BT. The service was alot better. Sky is great if it works first time. IT appears to me if you have any probs or issues Sky does not deliever.

Answer 1

EVERYONE has!!!!!!!!!!! They are trained to lie. They will tell you anything.

Answer 2

Sky are pretty bad with customer service. But when they are sorry they have a nice way of showing it. I think I got a free month TV subs once after they stuffed me around.

Shaggy thanks for the link, I have been batling to get help downloading off Sky Anytime on PC.

Answer 3

Sky are poor with customer relations, as many have found, a site here deals with many problems .... take a look.

http://www.skyuser.co.uk/forum/

Answer 4

WHY NOT TEST IT YOURSELF ?--GO TO WWW.INTERNETFROG---OR---BETTER STILL--WWW.SPEEDTEST.NET. CHECK YOUR PROVIDERS SERVICE SPEED ETC(OR LACK OF IT ) AND BROADCAST IT TO THE WEB.

Answer 5

Yes, we couldn't connect more often than we could and then when we moved house they wanted to increase the charges so we went Orange instead (much better connectivity).