Has anyone managed to get a reimbursement from Olympic Airlines???

Question

I recently had a nightmare return trip thanks to a cancelled flight by Olympic Airlines. According to them, I was sent an email before the flight to inform me of the cancellation, but I either never received it or it was mis-sent to my Spam and deleted. We were not offered another flight nor given any advice on how to get to Athens for our connecting flight, and spent 8 hours and a lot of money, getting buses, ferries and taxi's to Athens.

According info on their site, as the flight was cancelled less than 14 days before original DOD, we are entitled to reimbursement & financial compensation. However, I have called 6 different offices, both in my country and Athens, mostly waited on hold for 10mins +, but have had no luck. I've also sent a fax to the Athens airport OA counter, with no response, and my couriered letter has been returned twice now.

Has anyone any advice on how I can get my money back?!?

Thanks.

Answer 1

If you bought your tickets online they are non refundable after departure. They should have resceduled you if they cancelled your flight, I'm having a hard time believing that they cancelled your flight after you bought the ticket and did not rescedule you. They are the ones responsible for putting you on the next flight.

You will not get your money back. However, they should give you a voucher for a certain amount towards another ticket with that airlines.