Has anyone wrote Customer Service for a National Chain and got results?

Question

One thing I have noticed about our crazy changing society is the lack of customer service at most retail places today. Usually I try to work it out with the clerk or the on site manager but in most cases I get no where with the poorly trained on site staff. I wonder if I wrote the corporate office and submitted a complaint, I would get some results.

What are your experiences with offical complaints?

Answer 1

I have filed complaints before with restaurants, Starbucks, BJ's Brewery, Chipolte, etc and I usually do so via internet through their websites. Most have a section that says "Contact Us" and I go from there. I get so tired of pathetic service every where, that I have taken it upon myself to ***** more. You pay an arm and leg for everything, it better be right, no exceptions!

Answer 2

I've only written to Taco Bell, and the result was pathetic.  The first time, they sent a letter response that said with their millions of customers, mistakes would happen.  That was it.  No apology, no accountability.  The second time I wrote, I didn't get any response.  I don't know if other companies are any better.  I doubt it, since the corporate offices are the people setting the policies that allow hiring all the lousy store managers in the first place.  

I think if you sent a letter by certified mail, you might get a better response because there is a legal record of the contact.