Have i subscribed to the right broadband package?

Question

NTL

Theres three packages to subscribe

2Mb

10Mb

20Mb

I have subscribed to 20Mb but my download speed test shows an average of 3.75Mbps

Answer 1

When you upgraded did you get a new modem or have you still got the old 100 series. That one was only capable up to 10 Mb. The new modem should have the Virgin Media Logo on it.

Have you tried rebooting the modem. Switch both the computer and the modem completely off. Wait 30 seconds > switch the modem on > wait 30 seconds > now boot your computer. That usually sorts out most problems.

If not, it is possible it is a defective or faulty modem. Phone Virgin on 150 option 3. Regarding modems I'm on my third one in 14 years and it's never switched off, so they don't die on you that often!

Humza and Gary R > If read the question properly he is talking about fibre optic cable BB which does not use telephone lines. So therefore it's not ADSL

Answer 2

call your isp and check with them.  sometimes they will not put you at the higher speeds, only will charge for it

http://bitsandbytescomputers.sytes.net

Answer 3

If you ask  me it's all a big con.

There is all this rubbish about how far you live from the phone exchange and blah blah blah.

I live on an island and had talk talk UPTO 8MB, everyone said they were c**p but they were the best and i got 4MB pretty much everyday all day.

I move 30 mins CLOSER to the phone exchange, but talk talk can't supply so i went with Virgin again UPTO 8MB i get 1MB (yet i am still on the same island and closer to PE.

Most companies can't or won't provide anywhere near 8MB so how the h**l they claim to sell 20MB.

Both cost £19.99 and free calls. Talk Talk phone bill was £5 a month, now i live closer to people i use the phone less and my phone bill is £15 and access to view my bill is 'blocked' due to maintanence. (yet nobody else has this i already asked)

If i was you (and depending on price) if it's more than £20 get out while you can and just get the regular UPTO 8MB until they can actually supply 20MB.

The point i am making is not just about Talk Talk and Virgin, in other parts of the country i have had Orange (useless and slow) BT (didn't get passed a week it was that slow)

They are providing what they want and where you live is not an issue always.

P.S The island is the last to get anything from Digital to broadband so i know what i am talking about

Answer 4

Anything over 2mb should do you you don,t need 20mb

Answer 5

Wow that's a big loss!

How long ago did you purchase NTL 20mb broadband as there's a 14 day (i think) settling period.

Also, speed depends on distance from the telephone exchange (if ur on adsl broadband)

For questions like these, i like to go for the most obvious ones first.

If you can add more details to this question, then we may be able to help you alittle more.

EDIT: Humza, seem u had to change ur isp, there is also a more contention ratio with different isp's sometimes so you r answer could be considered void until you have the same speed thereabouts on the same isp.

Not having a dig, just saying bud

Answer 6

What is your operating system?