Have you ever been ripped off by Foreign Car Part UK?

Question

I am not sure if this would be a case that trading standards should be aware of, I ordered a part Monday paid extra for it to be delivered 24 hr, I was told the part was in stock and new. Outdated nothing arrived, Wednesday two parts arrived, stinking, old and only worthy of the bin they were not the part ordered and wouldn't fit the car. I called and was told the right part would be sent. It's now Friday no car part, they refuse to give me a refund so I can't get the part from else where. They want the part back when it arrives so now I have to pay for it to be sent back if I do buy the part, which is needed tomorrow morning, from the dealer.

At no point have a received the 24 hr delivery which I paid extra for and they are saying I only paid their standard delivery charge now. I was quoted £13.95 and paid £23.50 for the item to be sent registered 24 hr they are saying now that the delivery is £10 which would still only make it £21 at most.

How can I get my money back? I am furious.

Answer 1

If all else fails - Small claims Court!

Answer 2

First of all keep your cool, you paid 24 hr Del! have you the proof? (You should have) did it say that refunds was not done? It should have. If they want the parts back say you will at their expense not yours, If all fails Phone calls (Make a note, time, date, send them an Email, Copy it,  Say that their service was not (A1) and if it is not sorted out within a time 1 Week/ 2 Weeks that the matter will be put in the hands of Trading Standads.  Good Luck.

Answer 3

If you paid by credit card it is easy.

Ring up the card company tell them the story. They will put a stop on it being payed and then they send you a form to fill in.

Then unless the company arque you get the money refunded.