Have you ever taken the time out to tell a manager that his employee did a *good* job?

Question

I know some people are quick to speak out for bad service, but what about good service?

Answer 1

We had been receiving a lot of complaints about the routing of phone calls and one day I received a call from one of the switchboard operators who was new and frustrated.  I helped her work through the issue and we managed to keep the caller happy.  The switchboard operator sounded pretty young (maybe 18 or 19), but she did a great job of staying with the caller to make sure that he knew we were trying to address the issue as quickly as possible.

I took the girl's name and called her supervisor right after we resolved the issue and let the supervisor know what a great job the operator had done.  The supervisor was appreciative for some positive feedback for a change, and made sure to praise the operator quickly.  

It was a warm fuzzy day all around.

Answer 2

Not enough. Thank you for bringing this to my attention :)

Answer 3

Yes, i do it all the time!

Like the number at drive thrus have a complaint line or questions and commments

i remember calling and i said

no need to return the call but if needed (gave number) i just wanted to point out today at (time and date) i went to store number and i was amazed at the fast and polite staff you have running the place!  the food was good too!!! so thank you!  give the store a bonus or something!

Answer 4

All the time, I used to speak to the manager right away, until this one time. This one girl at a department store went above and beyond for me and I asked to speak to the manager to tell the her how great this girl was. Well I didn't really notice at that time, but she and I kinda resembled each other & the manager thought we were related! So for now on I call in and report great service.

Answer 5

Yes, at TGIFridays, I had the best waitress, she was so good I called the manager over and told him how much I appreciated her service, and I showed her by leaving her a very nice tip.

Answer 6

yes i have.

Answer 7

I have once before and it was because it was not just good service, it was EXCELLENT service. This girl went way above and beyond and I wanted to make sure her boss knew it. I don't tell a manager about a "good" job because we should always receive "good" service. If we don't receive good service, that person is not doing their job. But the service does have to be pretty bad for me to complain.

Answer 8

Yes, on occasion if someone went the extra mile to help me, I sent an email or letter to let the company know about it.

Generally today, people only complain and never compliement, if a few more people complimented, there would probably be less complaining.

Answer 9

I do that all the time. I think it's a great practice.

Answer 10

Yes, when a Delta Airlines employee was extremely helpful to me and a few lost friends we made sure to not only inform her manager we also called the company to explain how helpful and courteous she had been.