Have you ever yelled at a bank employee for the frustrations banks put you through?

Question

Like losing your check (happened to me today), wrongly debiting your account, or being just plain rude when you want to clarify some fine prints. I don't know about you, but my bank just utterly ruined my day (and weekend) :(

Answer 1

Yes, only once after going through much frustration first and total incompetence on their part.. We finally left BofA.  They made a serious mistake and made our lives miserable and once it was determined to be their mistake they were slow in fixing it and never apologized for what they put us through.  We closed all our accounts with them.

Answer 2

No, but i have been screamed at before, and my supervisors closed her account. Like some of the other people have said, things will go much better for you if you are nice. Banks don't go out of their way to rip customers off.

ne2sw, we DO NOT HAVE to listen to you scream at us. That is NOT what we get paid to do.

Answer 3

Absolutely not!!

The customer support staff are there to, yes, be supportive.  Why would I stomp on the toes of someone whose job it is to help me get things working right??

Rude?  I rarely run into rude clerks.  Oh, I've seen those same clerks be very curt and short with some clod behind me who started given them "down the road".  But prior to that, they were cheerful and helpful with me.

And, the bank didn't ruin your day.  Sorry chum, but you did it to yourself.  What happened is just what happened.  You're the one who stomped and huffed and got pissed off.

Answer 4

Don't let someone else ruin your day let alone your week end! Put your chin up and smile dear! I know how stressful money can get, trust me I am having a very hard time (view my recent question) but you shouldn't let it ruin your day or any other day. Just take a deep breath, and realize that things will work it self out. Let your bank deal with it, and if they don't take legal advice... God bless!!!

Answer 5

First, never yell at an employee.  They are just doing their job and probably have no power to change things anyway.  Make sure you are talking to a decision maker before you lose your cool.  Secondly, you will always get better results if you don't lose your cool and yell.  Be calm and factual but be very assertive.  Once you lose your cool they will write you off as a nut case.  If you can't get satisfaction from a decision maker then move your business.

Answer 6

Don't shout at the employee! They're just doing a job that they've ended up in, it wasn't that employee who personally debited your account so why should they have you shouting at them?

By all means complain bitterly but shouting is not a constructive way of dealing with the situation.

If an employee is rude, though, demand to speak to their manager and don't take 'sorry the manager isn't available' for an answer. Take their name down. That'll stop them being rude.

Answer 7

I once yelled at a bank employee....it was a mistake. The bank came up with some bogus fee and charged me 40.00! I refused to pay it so they put me in the credit bureau! All because I wanted to close my account there!

Answer 8

YES, I have. Was it the 'right thing' to do? Probably not, but for the moment, I felt better. Then, later, I felt bad for allowing someone else to 'control' my emotions. (I often have this problem....d**n Irish blood!)

I have had many issues with banks, a couple of times it was my fault (not reading the fine print). I have had the best experience with a credit union.....been with them for over 20 years. Even when 'I' have made a mistake, they have credited me. I have lived 2,800 miles from my credit union for 6 years....mostly the same people work there (what does that tell ya?) AND, when I call them, many of the people recognize my voice and ask me how the weather is where I live! That impresses me.

Banks are constantly instituting new fees and rules. Seems like they are trying to keep your money (maximizing their earnings on YOUR money and paying you the least)....to me this borders on ILLEGAL, but people just put up with it. To me, it seems that credit unions are much better....AND, they are technically member owned....YOU have  a vote if you choose to exercise it! If we all took our money out of banks and did our business with credit unions, maybe things would change.

When I HAVE lost it with a bank, I have expressed my anger with the clerk. They didn't appreciate it, but I told them, "I'm sorry, I realize that you don't make the rules, but YOU have CHOSEN to work for this inept institution and therefore you WILL listen to me!" I have also written letters of complaints to management and filed complaints with the Better Business Bureau. Although I am not sure what body governs banks, I know there is one. If your issue is really valid, you should take the time to contact them.

If we don't stand up for ourselves, we have only ourselves to blame for bad business. It is OUR responsibility as consumers to keep an eye on business. After all, WE drive the market. Without US, THEY would be out of business.

(stepping down from my soapbox....)

Good Luck with your bank......Hold them accountable, report to management, BBB, and the governing body for banks, don't let 'em ruin your day, but put that energy into REALLY fix'n 'em, and consider a credit union!

Addendum......(please review....)

I have expressed my anger with the clerk. They didn't appreciate it, but I told them, "I'm sorry, I realize that you don't make the rules, but YOU have CHOSEN to work for this inept institution and therefore you WILL listen to me!"

BeLIEVE me, there was no screaming involved. I don't think I would ever allow myself to stoop to that level. Mutual respect is required when dealing with others.

No, you do not have to listen to a customer 'scream' at you. That is absurd. But, you DO have to listen to their complaints, that is PART of your job. It is probably not one of the most appealling aspects of a job like that, but indeed is part of it. If you are finding that your institution has more than its fair share of 'screaming customers', hhmmm, perhaps a closer look at your employer may be called for. That should not be happening enough for you to consider it a problem at your job. Customer service types of jobs are very difficult, as they involve many personalities. NOT my choice in employment. But, for them, it IS. No one is FORCED into their jobs in this country, we have choices. There are MANY people who should make alternative choices in employment as they are most inept in their customer service abilities. Although it is the employer's responsibility to ensure appropriate customer service personnel with adequate skills, it isn't always their fault either. Some managers that I have spoken with speak to a very limited pool of applicants....the best and brightest are not often applying for those position. It must be very frustrating to the managers AND to the quality customer service staff that exist.

If the shoe fits, where it well, if not, (yelling) I AM NOT TALKING ABOUT YOU!!!!!

Answer 9

Sounds like you need to find another bank . If  had those problems with my bank ,I'd close my accounts and move on ...