Having a problem with CC3 - Closed Caption 3...Who do I take it up with? Cable provider or is it the network?

Question

I have AT&T Uverse (cable/internet/telephone provider) and I got hooked on a Spanish soap that I have been watching in CC3 - English subtitles for shows in Spanish. For the past 2 days now the captioning hasn't been showing up. Who do I take the issue up with? Can it be fixed?

Answer 1

This is not a simple "Call this guy" answer.

Basically try the other CC formats. They may have switched. I assume you already tried this so either a)the signal containing the CC info is degraded. Call your incumbant (AT&T) and have them check your home's service b)the CO isn't sending the data properly. Again call AT&T and mention the problem. They will have to fix it on their end. c)The broadcast itself does not contain the data. You will have to contact the network that is broadcasting the program and let them know of the issue.  More than likely they may already have been called. d)The program itself is not closed captioned.  This is the most unlikely but it does happen. Closed Captioning has to be funded and maybe their funding dried up. (Ever hear "Closed Captioning has been provided by sponsor") I don't know if the program or network is a US based network but a US network if broadcast publicly has to contain the CC data.

I hope this helps a little.