Having trouble with a customer (japanese rest.)?

Question

i work part time at this japanese restaurant.

there're this mom & daughter who used to come maybe 2 times a month.

they usually eat like $20 total (which is pretty cheap for 2), and they always ask for BOWL of ginger and BOWL of ponzu (this special sauce). they think they can have ALL THE ginger & ponzu in this restaurant for free. so last time, i had to charge $1. and they complained like crazy. so i explained that this is not "all you can eat restaurant". and they stopped coming, which is really not a problem at all,

and today, they showed up in our restaurant again! they stepped in, and 1st thing mom yelled "1st, i gotta tell you, you are the ONLY japanese restaurant who charges for ginger and ponzu!"

i was like "well, i don't know which japanese restaurant you go to, but we use authentic japanese product, and we can't give you BOWL of ginger for free"

so i only gave them maximum of free ginger i can.

later, they ate all the ginger, and asked me "can i get a liiittle more without charging?"

i was like OH MY GOD!! what da h**l's your problem??!! you don't even have a buck?!

i really don't want to see them again, (owner and other employee hate them too), what should i do?

oh my god they're soooo cheap!! they don't even have $1?!

Answer 1

Well there's nothing you can do about it, every job has its customers that frustrate us, it's your job, there's several things you can do, you can just ignore the customers attitude and give them small portions at a time, so you can get the feel that you have a lot, you can quit your job if these people are as bad as you say, but some people are like that you can't change it.

Answer 2

Tell your manager. Keep charging them.

Answer 3

i know exactly the kind of people your talking about, i used to work in a restaurant and encountered plenty of people like that. they are just trying to use and get whatever they can for free. just keep charging them. don't give in because they complain. and if they complain again ask them politely to not come back. you have the right to refuse service to anyone.

Answer 4

You went WAY beyond the duties of a part-time worker.  You should have your manager talk to them!!!