Help! My brand new Zen Mozaic is stuck on the "shutting down" screen, what can I do to sort it out?

Question

I got it yesterday, and today was the first time I used it. I know there are some tricks that work with iPods, so I want to know if there are any I can use on my zen.

Answer 1

there should be a reset hole. im not familiar with the creative zen mozaic but there should be one somewhere. maybe on the side or on top. look around. use a toothpick or a paper clip to reset it.