I dowloaded the software updates from the virgin website, after rebooting my computer i was left with the orginal installation files on the mp3 player. ive tried reformatting my player then putting the PP5020.MI4 file back onto it.
I have also reinstalled the software, the player is recognised by the software (WMP10) and i can sync music, but when i disconnect the player it says 'couldn't' find any music...'. the software clearly shows that the music is on there but its not on the player.
someone please help me, thanks
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