Help me fix a blackberry pearl white screen!?

Question

Ok so here is all the details.. i was wiping the screen off on my jeans. i guess the motion of the trackball back and forth messed up the screen.. it went all trippy then whited out.. i have taken out the battery and put it back in nothing is working.. i have dropped it but i was fine i dont know if maybe this is a late effect? i bought the phone off of ebay from a respectable dealer but it didnt come with the software disc so i dont know whats up with the deleting trick. anyhow im a teenage girl, our phones are our world.. i am really upset that its doing this. please help me

Answer 1

check blackberry's website in the support section.

most companies offer the option to download the software. Unfortunatley I cant give you a link since I dont know your model.

Answer 2

You can try to remove the battery AND the sim card for a minute and put it back in. If that doesn't work you can download the desktop manager which will allow you to reload your software onto your blackberry. If you are uncomfortable doing the last option call your provider instead you dont want your phone to be in a worse state then its in now.

Answer 3

call the company, they will know the best ideas