Help me please! hi my name is camila.. and i live in brazil. I have miniplayer meizu - sp-

Question

hi my name is camila.. and i live in brazil. I have miniplayer meizu - sp- 1.010.2my problem is ... my pc doens´t recognize it. Pc always says not acessible or ilegible... my usb is ok i check with other mp3 and mp4. i try a different pc...but nothing. is not cable too.. i can´t put any files in my meizu.. So what can i do for it? i try support in meizu website .. but nobady anwser me!! please somebody help me!thank you