Help my computer is going crazy!!!

Question

The blue screen keeps popping up. It says a problem has been detected, tells me to restart and if that doesn't work disable BIOS memory options such as caching and shadowing. For the life of me I cant find where or how to disable BIOS.

Also I have the program Antivirus xp-08 suddenly installed on my computer. I know that is a fake antivirus program but I cannot remove it. I have tried uninstalling it and it will not go away. When I go to add remove programs its not listed.

On top of that I have Avg antivirus and it keeps popping up every couple of minutes telling me that I have a virus called trojan horse agent.ZAK and gives me the option to put it in the vault or heal it. I have tried clicking both options and it continues to pop up.

All of this started happening yesterday so I'm assuming its all related.

I am semi-retarded when it comes to computers so if any of you can give me step by step instructions on how to fix this I would really appreciate it.

Thanks

Answer 1

for anti-spyware download all and update and scan

1.malwarebytes

http://www.malwarebytes.org/

2.superantispyware

http://superantispyware.com/

3.spybot-snd

http://www.safer-networking.org/en/downl...

for anti-viruses pick one

1.avast

http://avast.com/

2.avira

http://www.avira.com/en/pages/index.php

Answer 2

I work in the IT field and have been seeing this anti virus 08 thing everywhere. It is very nasty and downloads a slew of Trojans to your computer. We don't even bother attempting to remove it to much of a pain.. I recommend you backup what you need and reinstall windows.

Answer 3

http://www.bleepingcomputer.com/malware-...

Answer 4

what ??? a IT guy says reformat the pc . please tell me that your joking I can and do remove this trojan about 30 times a week

if you want it gone and gone for good u will turn off system restore and run this , It has never failed to remove the trojan in the 50,000000000000000000 times i have used it

http://www.bleepingcomputer.com/combofix...

Answer 5

Firstly, antivirus programs will NOT remove these as they are malicious codecs, they may find reference to them which it removes but it comes back.

Wallpaper Hijacker Removal Tool:

http://www.majorgeeks.com/Wallpaper_Hija...

Note: You should hit all "Repair" buttons even though it may not say "Found!" This will fix a wallpaper hijack everytime if all repair buttons are pressed.

Malwarebytes Anti-Malware Removes Antivirus:

http://www.download.com/Malwarebytes-Ant...

Download, install, update and select Full Scan.

Remove all infections that it finds after scan.

Spybot S&D:

http://www.safer-networking.org/en/downl...

Download, install, update and Immunize, then click 'Check for problems' then when complete select all and then 'Fix Checked'

Spyware Doctor Free Basic Edition - Realtime monitoring:

http://pack.google.com/intl/en/pack_inst...

Its free with Google pack, untick all boxes except Spyware Doctor. Download install, update and run.

SUPERAntiSpyware Free Edition:

http://www.download.com/SUPERAntiSpyware...

Download, install, check for updates, then select Scan your Computer, select your drive and select Perform Complete Scan

VundoFix:

http://www.symantec.com/content/en/us/gl...

Disconnect your computer from the internet

Run vundo

Restart your computer

Run the tool again to ensure no traces are left.

If there are the reboot into Safe Mode and run FixVundo again.

Trojan and Worm Remover:

http://www.simplysup.com/tremover/downlo...

The program will work for a full 30 days, after which it will expire.

More details:

http://cotojo.wordpress.com/2008/03/07/t...

Answer 6

You need a new computer or a replacement harddrive and motherboard