Help!! my phone is frozen!?

Question

okay just left the football game

and on the bus i was waitin for the players to come and get on so we could leave

and i went to check my phone and the screen was frozen

taking the battery out has not helped at all

it will either pop up a black screen that says download and stays there

or it will start to turn on and freeze before it can finnish

HELP PLEASE!!!!!!!!!!!!

Answer 1

sounds like your phone software needs to be reset. you need to take phone to your cell phone provider.

Answer 2

You can try this, but it's no guarantee ok? Take the battery out and short the battery contacts on the phone, NOT THE BATTERY, together. Sometimes this will clear a jam, but if this works, you will probably lose all your info in the phone memory as well. Shorting the battery terminals in the phone can sometimes clear the memory, which is what you want to do now.