Help with a job application?

Question

1. Sometimes in order to provide the best customer service, it is necessary to use your own best judgment and not strictly adhere to normal company procedures

1-10

1= strongly disagree, 10=strongly agree

2. If a customer becomes rude and unreasonable, i would handle it by:

a. saying, "let me get my supervisor, I'm sure he will be able to help you."

b. saying, "im sorry but our policy does not allow me to do what you're requesting."

c. giving the customer whatever he wanted so other customers would not be kept waiting

3. In general, i think that its best for me to:

a. stay on task and do the job my supervisor assigned me to do until it is finished

b. finish the job my supervisor gave me, but be willing to help out another co-worker after my job is done

c. pay attention to my station, but be willing to help out a coworker if they get behind or need help

Answer 1

5,a,b ....don't ya just HATE these types of questions? I Do.

Answer 2

1. 1 - Strongly Disagree

2. A

3. B

Explanations:

1. Strongly disagree.

Rules and regulations were written so that employees do not risk commiting illegal activites and to promote productivity. Employee guidelines were developed especially to meet customer satisfaction without infringing upon any laws or rules. An employee should be respectful, friendly, and outgoing, helping customers so long as their help does not break any of the standard operating procedures.

2. If you are placed in a stressful environment, the best person to go to is the supervisor. Any issues should be brought directly to his/her attention.

Never respond negatively to a rude or angry customer. Keep a straight face, and just listen to what they are saying without letting their anger affect you. Try to help them if possible, but if they continue to behave confrontationally, then contact your supervisor.

3. This question is looking for two parts:

* Task completion - Will you finish your job on time to the best of your ability consistantly?

* Group work ethic - Are you a team player? If one of your co-workers is struggling will you help them?

The group work ethic is a very important part because it shows that you are motivated by the improvement of the team as well as yourself.

Answer 3

1-1 (ALWAYS adhere to company's precedures)

2-a

3-b