Help with renault megane?

Question

I have a renault megane with a panoramic sunroof. The sunroof exploded this morning on my way to work, there was no other car on the road apart from myself so i know that it wasn't a stone, well to be honest you would have had to have thrown a very large object through it.... Renault say that this isn't covered under warranty, surely it has to be as a safety feature the glass should not have come in around me, can anyone help......

Answer 1

Raise the issue on the Mégane owners' forum - you are likely to get better-informed assistance on there (Renault technicians, etc.)

http://www.meganeownersclub.co.uk/

http://www.meganeownersclub.co.uk/forum/

Answer 2

Sounds like one for BBC Watchdog.....

I'd go back to the dealer and kick up a fuss, preferably on a Saturday afternoon while a salesman is trying to sell a Megane. The glass used in these roofs is very strong, in fact it's a structural part of the car's bodywork, like a windscreen, believe it or not. If you are in the AA or RAC, it might be worth giving their legal team a bell, too. I wouldn't let this lie......

Answer 3

Have the manufacturer or the dealer check the locking mechanism and the hinges if there are some because I has seen this before and it was caused by a defect in the locking assembly.

Answer 4

This is a very difficult think to solve, because you can't prove that the roof's glass wasn't broken by a stone coming from another car or from another place. So the only way is trying to convince Renault that the glass broke by itself probably by heat effect. I had a similar case with a broken Citroen suspension, when I had to email Citroen, that asked a detailed study in my car, but finally authorized all the needed expensive repairs, for free. My car was out of warranty when it happened and the local official Citroen shop in town denied the repairs. I didn't give up and put the problem directly to Citroen and I succeeded as they change both side front suspension, My best argument was the car was not safe, and this is their responsability.

Good luck.