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Hey i have a Problem

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My Brother got this mp3 player for his birthday.The Mp3 player was a RCA pearl TH1602. My dad is about ready to take it back. My brother opened the package and was synchronizing music to it last night. After he was done synchronizing the mp3 player shut off. He then turned it back on and now all it says is pearl when he turns it on. What must i do to get it working again?

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