Hi, My partner has lost his internet and has been told he needs to reconfigure his pc, how does he do this?

Question

He has norton on his pc which is due to expire any day now and was told that may be something to do with it but he has been unable to get in to his internet for about a week. Can anyone help as neither he nor me are very technical! Thankyou.

Answer 1

It is nothing to do with Antivirus Kit

Could be due to some firewall setting

Uninstall Norton and restart the PC

Check for internet connection

If it does not work

Call your Internet Provider, check the configuration

Shalako

Answer 2

first step would be removing norton, i'd recommend using the Norton Removal tool, (SymNRT), check the sources for link.

also might need to reset internet explorer settings to default:

open Internet Explorer -> Tools -> Internet Options -> Advanced

and click the "Restore Defaults" button. Restart internet explorer, and give it a whirl!

Answer 3

Look in the yellow pages for some technical guy to come to your house and fix it over the weekend... save yourself the hassle.