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Hi, i have a lexmark. hi, i have a lexmark x2690 and am trying to install but get an error message

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hi, i have a lexmark x2690 and am trying to install but get an error message and it won't print at all ... not even at test page... it flashes ec1 and the cartridge light flashes but they are both installed and correct best i can tell... can you help ???????

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