Hi i have a. hi i have a 3200 series averatec laptop and i need to reboot it to the original

Question

hi i have a 3200 series averatec laptop and i need to reboot it to the original when i bought it but i can't. ther eis a problem wjhen i put in the recovery media cd#1. it says there is a problem with recovery.exe and needs to close. is there any other way i can perform this step thanks len