Sorry this is so long but i like to give the correct info in the right order.
I moved house in Feb 2007, i sent letters out to every company i had accounts with informing of my new address (I don't have copies of any of these letters as i did not have a pc until August 2007). The hire purchase company did not reply so i phoned them twice before i moved to tell them to amend my records. They promised me they would do it and i thought no more about it.
By April 2007 i had still heard nothing so i sent them another letter telling them to come and get the money (again i do not have a copy) but i heard nothing so i left them to it.
On the 2nd of August a rep from the hire purchase company turned up at my new house demading full payment of the £2000 debt or he would hae me arrested for absconding. He was abusive (swearing at me) and rude to me in front of my daughter (she was 7 at the time) and my brother who was helping me with the garden. The rep refused to give me his name and told me if i did not let him in my house he would come back with the police (i found out the next day that he was lying) so i let him in and he repossessed the tumble dryer. While he was doing so he scratched my new floor (laid April 2007) so i took pictures for evidence. He got the tumble dryer to his car and could not fit it in his car. I started to get on with my gardening when the rep put the tumble dryer in front of my fence. I told him not to leave it there but he ignored me. He went back to his car and i came out of my garden to try and get him to move the dryer but he drove off. Me, my brother and daughter went out for lunch and when we came back the dryer had gone. I phoned Citizens Advice the next day and they sent me info to help me write to the hire purchase company which i did and they replied saying they would investigate and let me know.
On the 8th of September 2007 the police came to my house to arrest me for theft as the rep had made a complaint. I arranged to go to the station the following night as i had no-one to look after my daughter. I went to the station was interviewed and bailed till the 25th of October. The officer told me not to contact the company at all and i obeyed this. On that day the officer dealing with the case phoned me and told that the company had not got back to him with the 'evidence' they had promised and he would have to change the bail date to next month. I agreed as the officer promised that he would drop the case if the company did not reply to him. New bail date 29th November. On the 28th November i got a letter off the officer saying the bail date would now be 4th January 2008!! I ended up at my docs begging for help and was put on anti-depressants. On the 4th January i went to answer my bail and the officer wanted me to accept a caution (to get it over with) but my solicitor had already advised me not 2 so he changed the bail date again to 23rd February 2008. Finally on the 20th February the officer put a bail cancellation notice through my door late at night (i was still up watching tv) with no apology or thank you.
I wrote to the company in February, April, May, June and August and have only received one reply in May 2008 confirming my balance on the account. I have asked them time and again that i want a full statement but they just ignore me. All the letters were sent recorded delivery and signed for by the same person. What can i do about this?
Also i want to know is can i sue the company for damage to my property (the kitchen floor) and the suffering i endured during the 23 weeks i was on bail where i did not know what would happen to me?
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