Home Depot intstaller, put hard wood flooring down(home depot Canada...170sqf room)?

Question

but when he had to cut my carpet in the living room to connect the hardwood and carpet. (as they ran into each other) the installer damaged quite abit of my carpet (10 inches) it can not be stretched or anything. and my house is brand new we built it in 2002 ... i have called to complain ect. i have written letter to head office .. i got a response from the insurance company which they had the store say to take care of it. so now the store called me tonight and is offering me 200 dollars on a 1069 carpert replacement??? they told me the offer is untill friday or no deal and the case is closed... im sorry but they ruin my whole carpet and it needs to be replacedd, i dont want 200 dollars i want it replaced, but they refuse as its 4 1/2 years old... BOGUS they damaged it.. dont forget this is in canada... diff laws here.. as i stand right now im about to cut up the home depot card and call my house insurace, im sure they will go after them snake..

Answer 1

I have also had a bad experience with Home Depot installers, in my case it was carpeting which was never completed.  Unfortunately, HD uses independent contractors, and they are very reluctant to back them up when there is a complaint, even when it is justified.  Moral of the story: Don't use Home Depot installers.

Answer 2

Home Depot sucks!  In September, we purchased new carpet for our house and when they came to install it, they flashed me a 1-foot section of it to see if it was right.  I had last seen the carpet 3-4 weeks earlier so I could not remember, and I told them that.  Well long story short, it was the wrong carpet!  They said since I said it was OK, we are stuck.  When I complained to the store manager, we ended up getting about 2,000 off the bill, but it still ended up being almost 8,000 for the wrong carpet!!  I wish you luck.