Hoover all terrain dual v spin and scrub 12 amps

Question

I used the cleaner on the coach the other day. Now the brushes will do not work when I wash the rug, it is on the correct setting. The cleaner has three setting spill, hard surface, rugs. I have some # not all it is a Hoover steam vac all terrain dual v auto rinse spin scrub mode 12 amps, series Z12.0 model F??52-980, SS#020700001449 someone HELP HELP THANK YOU FOR ANY HELP.