How 2 provide good customer service?

Question

How 2 provide good customer service?

Answer 1

Repeat back what the customer says so they know you have heard them.  I have heard calls where customers constantly repeat themselves because the representative doesn't appear to acknowledge what they have said.  

I would say "So you say that you have been overcharged for this item?  Let me check the price."

It usually calms them down to know they are listed to.

Answer 2

Be courteous and friendly to everyone that you deal with. Strive to be the best at everything you do. The main thing is to make the customer happy, no matter what.

Answer 3

Listen to them, don't argue, and speak softly.

Answer 4

Be attentive and knowledge about what you're doing or selling.  Greet them before they have a chance to.  Smile, be kind and take initative.

Answer 5

Anticipating customer needs.

Answer 6

It is relative to your occupation.

I think that the most important thing for good customer service is just that! Give Good Service to the customer.

Best tip I can give you is, to LISTEN and think about what the customer is saying to you and find a way to help him feel Happy.

Happiness is what everybody really wants.

Answer 7

Know Your Product.

Answer 8

Smile and be attentive to your customer needs.

Answer 9

The customer is always right.  Know the product the client is calling about so you can answer their questions, the reason they're calling you is for answers, not to be put on hold so you can ask someone else.  Sound like your interested in the conversation not like they've inconvenienced you by calling..it's your job after all.

Answer 10

A good customer service:

- must be polite and show courtesy

- show them respect and make them feel important

- listen to their requests or complaints before you talk

- try to answer their questions to their needs and wants and not turning round the bush

- good problem solver

- customers are always right

- solve things as soon as possbile and do not delay

- get back to customers as soon as possible on updates or when there is a problem to solve

- solve things as soon as possbile

- if customer is very angry with you, you try to stay calm and tell them to calm down as well to solve the problem together

- speak good and professional language and try not to use local slang

- make yourself feel confident on your products or yourself in front of customers or on the phone

- speak confidentally so customer will feel you are very confident in what you are doing

- think before you talk

- speak clearly and you must know what you are talking

- if you cannot solve it on the spot or on that day, let them know you will get back to them tne next day. And make sure, you get back on them as you promise whether the matter is solved from your side, at least update what you had done...they will be appreciated.

Good Luck...!