How can I broadcast that Vonage telephone company is a fraud?

Question

Due toVonage's phone quality, I have switched to Verizon and kept the phone number, and they made my account active because I was in a year contract. I called so many times and every time I called, their customer service rep. told me different stories. One said I can disconnect the service right away and others said I can't. They even told me after the contract is over, they cannot refund the credit that I have in my account. I called again after 5 mos. and they can cancel it, but ask me to pay the penalty for $40.00 because the last day of the contract is tomorrow. I've really had it with this company and suggest everybody not to do any business with them.

Answer 1

posting it here helps and just tell everyone you know, word of mouth goes a long way.

besides, I think that anyone that has had dealings with them already - already knows that they suck.

Answer 2

Better Business Bureau

make an official complaint - that goes to their permanent record and stats.

Answer 3

I think .... you just did...

My advice to people is to not sign up with any company that locks you into contracts.  

For getting started into VoIP, I recommend trying out companies that have "Pay-As-You-Go" accounts.

That's what I do, and I only pay for what I use, month by month.  I can quit and switch at any time.

I have the same deal with my Internet and cable company.

I only pay month-by-month for my cable and cable-Internet.  No contract.  I can quit and switch anytime.

Thing is.... with the monthly packages I currently have with VoiP, Internet, cable... I have no need to switch.... everything is working fine.